Employee performance can be tricky to navigate, and especially concerning if you have an employee who was once on track for a promotion, but something has shifted, and they’ve become lax with their productivity and deadlines.
As a manager of a struggling employee, it’s in the best interest of both the employee and the company to get them back on track, and it’s your responsibility to give them guidance and support to address the situation appropriately. Consider these strategies to help top-performing employees manage the factors limiting their potential at work and get back in the right direction.
Potential Factors Affecting Employee Performance
Many factors can get in the way of top performance; by finding the root cause, you can develop a strategy to work through the issues.
Lack of confidence – If an employee lacks confidence in their abilities and feels like they don't belong in the role, it isn't easy to get that person back on track. A lack of confidence can stem from a lack of knowledge or experience. It can also come from a fear of making mistakes or struggles with handling stress.
Lack of support – As a leader in your organization, it’s your responsibility to be there for your employees, giving them the appropriate training, resources, and support from you. Having a supportive manager and colleagues is crucial if you want to see a performance improvement.
Personal issues – It’s near impossible to separate one’s personal and professional life; external problems can arise and impact work and productivity. Family difficulties, health concerns, and financial struggles can all affect employees at work.
Work overload — Employees overwhelmed with too much work, and no one to help them complete their assignments may struggle with their responsibilities. In this situation, you should help them prioritize their workload or reassign some of their tasks, so they have more time for critical projects. In some cases, hiring new employees may be necessary.
Lack of motivation – If employees lack clarity on how their work contributes to overall business goals or clear objectives, staying focused on completing tasks may be problematic. You can remotivate struggling employees by taking steps to help them reconnect with their work and its importance.
Steps To Get Your Employees Back On Track
Start with a conversation
The best first step to getting your employee back on track is communication. Start with an open conversation and allow them the chance to discuss their thoughts and feelings. Be ready to listen, and be prepared for them potentially to be frustrated, scared, or even angry - and that's okay. You're there to reassure them of your commitment to them and express your confidence in their abilities.
Have prepared questions designed to reveal the underlying causes of their struggles rather than focusing solely on the symptoms. For example, ask what they enjoy most about their work versus what projects make them feel stuck or even tasks they're uninterested in completing. By finding the contributing factors to their poor performance, you can work together to find a solution that works best for both of you. The goal is to create an environment where they feel comfortable sharing and developing an open dialogue.
Ask the employee to do a self-assessment
It's important to remember that an employee slacking off may not realize they're doing anything wrong. If they haven't recognized their behavior's effect on their co-workers or the company itself, they're unlikely to change their work style independently, and you must step in.
Ask them to do a self-assessment of their performance, followed by a conversation regarding their analysis so you can work together to find ways for them to improve. An open discussion will give them a sense of control over the situation and insight into what's going wrong.
When you reach out to the employee, avoid being confrontational by beginning with an accusative question like, "How do you think you're doing?" Instead, ask what they think their strengths are, what areas they believe they can improve, and how they feel about their performance lately. Open-ended questions also allow you to evaluate the employee’s self-awareness regarding their performance.
Take a look inward
Instead of jumping to blame the employee, take a step back and objectively evaluate how you’ve been as their manager and if there are any changes you can make to better the employee's performance.
When employees are having trouble meeting your expectations, it's usually because either the expectations are unclear or they weren't properly prepared for the task at hand. Are you setting clear expectations of the level of quality required, and are these expectations realistic? Have you been providing enough support through training and coaching? Are you giving them feedback regularly so they know how they are doing?
Good managers take an honest look at their own actions to find ways to make their interactions with their employees more positive and productive.
Ask how you can help
Sometimes the most straightforward approach is the best solution. When you ask an employee how you can help, you’re doing more than just letting them know that you care about their success—you’re giving them the space and freedom to think outside the box to solve their problems. Asking, “How can I help?” is also a great way to let your employees know that you trust their judgment and understand that they are most likely the best person to decide what they could use from you.
Reaffirming your trust in others by giving them control over their solutions communicates your confidence in them and reassures them that they have everything they need to succeed. All these factors contribute to your overall goal of helping your employees achieve their goals effectively.
Additionally, ask for feedback from your entire team. You may find areas where resources or time are wasted and find potential to improve conditions or efficiency. Along the way, you may even discover upskilling opportunities that would benefit your entire team.
Have check-in meetings
Setting small, regular goals for your employees allows you to check in on their progress and assist them with any issues they may have throughout their workday. Moving forward, you'll want regular check-ins until you're both comfortable with the advancements and feel aligned on future expectations.
Regular check-ins with your entire team keep you informed about what’s happening so you can make changes before encountering more significant problems. It also helps you build trust and transparency within your team by showing employees they can talk to you about any issues and work through them together.
Proactive Measures To Keep Your Employees Motivated
If your employees feel comfortable approaching you when they’re struggling, you can avoid problems growing into more significant challenges. If an employee fails to meet expectations or causes dissatisfaction among their peers, the best thing you can do is create a safe space for them to discuss it. Taking a proactive approach will help you address the issue immediately without becoming a bigger problem that is hard to resolve later. Below are a few proactive measures you can take today:
Set realistic goals – One of the best ways to evaluate an employee's performance and motivation level is to set specific goals with a clear understanding of why they are necessary. Employers and managers must be realistic about what they expect from their employees because employees might feel discouraged rather than motivated when expectations are too high.
Give positive feedback – Feedback shouldn’t be reserved solely for when problems arise; you should also reinforce successes. By providing positive feedback, your employees will know they align with your expectations and be more confident in their work.
Create a safe environment – A culture of open communication encourages employees to share ideas, concerns, or problems with you and address issues when they occur. Taking time to listen and understand an employee’s point of view will also help you develop a better sense of how your team is feeling.
Encourage growth – As a manager, employee success is essential, and it’s meaningful when they know you recognize their dedication. Providing them with opportunities to develop new skills and grow in their position will also keep them motivated and excited to pursue their career.
The most important thing to remember is that even the most ambitious, hard-working employees are only human. They aren’t immune to life events, distractions, or issues outside of work. As a manager, it’s your responsibility to discuss the reasons behind their impacted work performance and find solutions together. Understanding each person individually will help you with the best strategy for motivating them to get back on track.
Investing in the success of your employees is vital, and GMS is here to help with performance management, retraining, or other HR responsibilities to keep your employees heading in the right direction. Contact one of our experts today to discuss how we can assist with employee management.